This Privacy Policy explains how Boris Dimovski, a sole proprietor carrying on business in Ontario, Canada as PracticeCount ("PracticeCount", "we", "us"), collects, uses, discloses and protects personal information in connection with practicecount.ca and the PracticeCount tools (the "Service"). We handle personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy laws. This policy forms part of our Terms of Service.
| Type | Examples | Where it comes from |
|---|---|---|
| Account information | Login email address and password (stored only in scrambled, "hashed" form that we cannot read), sign-up date, last sign-in | You |
| Practice information | Practice name, address, phone, email, statement note, fiscal year settings | You |
| Information you enter in our tools | Associate names and corporation names, associate contact details, pay terms, production, collections, adjustments, lab fees, draws, advances, pay dates, pay adjustments and notes | You (the practice) |
| Billing information | Plan, price, subscription status, billing name and address, tax ID if you provide one, and the last four digits and brand of your card. Your full card number is collected and stored by Stripe, not by us. | You, through Stripe |
| Communications | Emails you send us and our replies | You |
| Technical information | IP address, browser type, date and time of requests, and error and security logs kept by our hosting providers | Your browser and device |
| Support access records | The date and time PracticeCount viewed a practice's data in read-only support view | The Service |
No patient information. The Service is not designed for patient or personal health information, and our Terms do not allow practices to enter it. If patient information is entered by mistake, please tell us so it can be deleted.
We use personal information only for these purposes:
We do not sell or rent personal information, and we do not use it for advertising. We do not use the information practices enter about their associates for our own purposes.
By creating an account and using the Service, you consent to the collection, use and disclosure of your information as described in this policy. Practices that enter information about associates or others are responsible for giving any notice and obtaining any consent required by law. You may withdraw your consent at any time by closing your account, subject to legal and contractual limits. Without that consent we cannot provide the Service.
When you ask for help, or to investigate a problem, PracticeCount may open your practice's data in the Service in read-only form to see what you see. Each view is recorded, and your practice can see when support last viewed its data on its PracticeCount home page. Access is limited to PracticeCount's administrator account, which is protected by its own password.
We use trusted service providers to run the Service. They may only use the information to provide their services to us, and are required to protect it.
| Provider | What they do | Location |
|---|---|---|
| Supabase | Database and sign-in: stores account, practice and tool data | Canada (Montréal region) |
| Cloudflare | Website hosting, security and the server that connects to billing and email | Global network, including the United States |
| Stripe | Payment processing, subscriptions and invoices | Canada and the United States |
| Resend | Sending service emails (for example, email confirmation and password reset) | United States |
| Google Workspace | Our business email, when you write to us | United States and other countries |
The data you enter in our tools is stored in Canada. Some information, such as your email address, billing details and the content of emails we send you, is processed outside Canada, mainly in the United States, by the providers above. While it is there, it is subject to the laws of that country and may be accessed by its courts, law enforcement or national security authorities.
We may also disclose personal information:
We use safeguards appropriate to the sensitivity of the information, including:
No method of storage or transmission is completely secure, and we cannot guarantee absolute security. Please use a strong password and keep it private.
Subject to legal limits, you may ask to access the personal information we hold about you, ask us to correct it if it is inaccurate, or withdraw your consent. Practice information and login settings can be updated directly on your PracticeCount home page. For other requests, email us (see section 14). We may need to verify your identity, and we will respond within the time required by law, generally 30 days.
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.
We use your browser's storage to keep you signed in and to remember small settings, such as when you last downloaded a copy. We do not use advertising or tracking cookies. Our hosting provider may use strictly necessary cookies for security.
If a breach of security safeguards involving personal information creates a real risk of significant harm, we will notify affected practices and individuals and the Office of the Privacy Commissioner of Canada as required by law, and keep a record of it.
We may update this policy from time to time. We will post the new version on this page with its version number and effective date and, for material changes, notify you by email or in the Service before they take effect.
For questions, requests or complaints about privacy, contact our Privacy Officer:
PracticeCount
Ontario, Canada
Email: [email protected]